At SAVER DZ, we strive to provide high-quality medical uniforms and ensure customer satisfaction. However, if there is an issue with your order due to an error on our part, we offer a return and refund policy under the following conditions:
1. Eligibility for Returns & Refunds:
- Returns and refunds are only applicable if we have made an error in the size of the product you ordered or if the item has a manufacturing defect.
- The request must be made within 7 days of receiving the product.
- The item must be unused, unwashed, and in its original packaging with all tags attached.
2. Process for Returns & Refunds:
- Contact us at saveruniforme@gmail.com with your order number and details of the issue.
- Provide clear photos of the received item showing the size label or defect.
- Once your request is approved, we will arrange a return shipping method.
- After receiving and inspecting the item, we will proceed with the refund or send a replacement as per your preference.
3. Refund Method:
- Refunds will be processed using the same payment method used for the purchase.
- Processing time may vary depending on your payment provider.
4. Non-Returnable Items:
- Items that have been used, washed, or damaged due to customer misuse are not eligible for return or refund.
- Custom or personalized orders cannot be returned unless they have a manufacturing defect.
For any questions or concerns, please contact us at saveruniforme@gmail.com or contact us at our Instagram account @saver.dz . We appreciate your trust in SAVER DZ and will do our best to resolve any issues promptly.
